terms & conditions
Set out below are some of the terms on which Goya Spa provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatment.
Goya Spa do not offer refunds for treatment received or products used, however if you change your mind within 14 days of purchase if no sessions have been redeemed you are entitled to a refund NO refunds are available for discounted or sale packages or treatments. If for any medical reason you are advised not to continue with your course of treatments, please obtain a medical report from your doctor. Once you have started your treatment /course you are not eligible for a refund on any existing sessions not used. I understand that Goya Spa cannot be held responsible for any unknown side effects which may occur as a result of having any treatments.
A session will be redeemed or a charge will be applicable for clients who do not provide 48 hours’ notice. Depending on whether you are on a course of treatments or purchasing a single session:
- If you give at least 48 hours’ notice of cancellation no penalty will be incurred
- If you cancel less than 48 hours before your appointment or do not show up for your booked appointment, then you will lose that session
Goya Spa will continue to operate our 48-hour cancellation policy, however, if you are exhibiting any COVID-19 symptoms, we ask that you contact us as soon as possible to re-arrange your appointment on 01902 288013.
In the case of a National lockdown the normal refund policy is applicable which states if you change your mind within 14 days of purchase if no sessions have been redeemed you are entitled to a refund NO refunds are available for discounted or sale packages or treatments.
MEDICAL AND PHYSICAL CONDITIONS
Please notify us before booking your treatments if you have high blood pressure, special physical concerns, diabetes, are you are pregnant, or have a history of skin pigmentation.
Correct payment must be received before treatments start at each booked appointment. This is generally in full or can be via our finance option. If you refuse to pay in advance, we have the right to refuse to treat you. Instalments must be paid at correct intervals as agreed by the clinic. If undertaking our finance option, the first month’s payment must be taken prior to commencement of treatment.
While we will make every effort to meet your request, we cannot guarantee a specific practitioner, or a practitioner of a specific gender. All practitioners are trained in all undertaken treatments and protocols to ensure your comfort and treatment efficacy at all times.
Please be advised make-up, deodorant, perfume, and oil-based products must be removed prior to treatments. Practitioners will cleanse the area; however, we cannot be held responsible for any visual product that may lay dormant in the skin pores which can cause an adverse reaction.
We aim to provide the best possible service and care to you when delivering a consultation or treatment.
In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate Goya Spa manager or their designated deputy as soon as possible.